Refund Policy
Last updated: 8 August 2026
Goppa is sold as a monthly subscription. This page says exactly when you get your money back, and how.
14 days, no questions asked. If Goppa is not what you expected, ask for a refund within 14 days of your first payment and you get the full amount back.
1. Who you are buying from
Payments are processed by Paddle.com Market Ltd, which acts as the merchant of record. Paddle is the seller shown on your invoice and on your card statement, and it issues the refund. We ask them; they pay it.
2. First payment — 14 days
You can request a full refund of your first payment within 14 days of being charged. You do not need to give a reason. This applies to the first payment on a new subscription.
If you are a consumer in the European Union or the United Kingdom, this is at least as good as your statutory right of withdrawal, and nothing here removes that right.
3. Renewals
Monthly renewals are not refunded by default, because you keep access for the whole period you paid for. Cancel at any time and your plan stays active until the end of that period — you are never charged for a month you did not want.
We do refund a renewal when:
- you were charged after cancelling;
- you were charged twice for the same period;
- the service was unavailable for a large part of the period; or
- the law where you live requires it.
4. What a refund does not depend on
We measure whether AI assistants mention your business, and we publish technical fixes. We do not control whether an AI assistant recommends you — no one does, and we say so plainly across the product. Not appearing in AI answers is therefore not, by itself, a service failure.
What we do commit to is that the measurement runs, the report is delivered, and the fixes we say are automatic are applied. If any of those did not happen, tell us — that is a service failure and we refund it.
5. How to ask
Write to contact@trygoppa.com from the email address on the account, or use the Paddle buyer help centre. Include the invoice number if you have it.
We reply within 2 business days. Once approved, Paddle returns the money to the original payment method, normally within 5 to 10 business days depending on your bank.
6. Cancelling
Cancel from the plan page inside your Goppa account, or from the link in any Paddle invoice. Cancelling stops future charges; it does not by itself trigger a refund of the period already paid.